Privacy Policy

1. Introduction

  1. This Privacy Policy applies to all the products, services, websites, and apps offered by 3C Institute, except where otherwise noted. We refer to those products, services, websites, and apps collectively as the “services” in this policy. Unless otherwise noted, our services are provided by 3C Institute everywhere around the world.
  2. References to “data” in this Privacy Policy will refer to whatever data is collected by our services, whether it is survey responses, form data, or data inserted on a site hosted by us – it’s all your data. “Personal information” or just “information” means information about you personally that we collect or for which we act as a custodian.

2. Information we collect

  1. 2.1. Who is “you”?

    1. “You” refers to any user of our site. To better understand what information is most relevant to you, see the following definitions:
      1. Creator/owner
      2. Often 3C Institute creates sites and courses for other companies and institutes via contract. In these instances, these other companies and institutes are the creator/owner. There are some instances where 3C Institute is the creator/owner of a site or course.
      3. User
      4. People who have an active account on one of our sites.
      5. Visitor
      6. People who are visiting one of our sites to gather information or out of curiosity.
  2. 2.2. Information we collect about you

    1. Contact information and profile data
    2. You might provide information such as your name and e-mail address either through the use of our services, a form on our website, or as part of a study or course. When you sign up for our services, you may be asked to provide us with information about yourself and to give us more detailed insights into who you are.
    3. Usage information
    4. We collect usage information about you whenever you interact with our websites and services. This includes the webpages you visit, what you click on, when actions were taken, language preferences, etc.
    5. Device and browser data
    6. We collect information from the device and application you use to access our services. Device data mainly includes your IP address, operating system version, device type, system and performance information, and browser type. If you are on a mobile device, we also collect the universally unique identifier (UUID) for that device.
    7. Information form page tags
    8. We use third party tracking services (Google Analytics) that employ cookies and page tags to collect data about visitors to our websites. This data includes usage and user statistics.
    9. Log data
    10. Like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, files accessed, operating system, device type, and timestamps.
    11. Referral information
    12. If you arrive at a 3C Institute site from an external source (such as a link on another website or in an e-mail), we record information about the source that referred you to us.
    13. Information from third parties
    14. We collect your personal information and data from third parties if you give permission to those third parties to share your information with us.
    15. Registration information
    16. In order to use most of our services, an account is required. With that account, we collect username, password, and e-mail address.
    17. Billing information
    18. If you make a payment to 3C Institute, we require you to provide your billing details, a name, address, e-mail address, and financial information corresponding to your selected form of payment.
    19. Account settings
    20. Some accounts allow you to set various preferences and personal details. For example, your default language.
    21. Survey/form/application data
    22. We store your survey/form/application data for you and provide analysis tools for use with respect to this data.
  3. 2.3. Cookie Policy

    1. What is a cookie?
    2. Cookies are small bits of data we store on your device so we can recognize repeat users. Each cookie expires after a certain period of time, depending on what we use it for.

    3. What cookies do we use?
      1. Required or Essential Cookies
      2. Certain cookies are necessary in order for the sites to operate correctly. For example, we use cookies to authenticate you after login.

      3. Functionality cookies
      4. These cookies are used to enable additional functionality on our website, such as storing your preferences.

      5. Social media cookies
      6. Social media cookies collect information about social media usage.

      7. Analytics cookies (Google Analytics)
      8. These cookies come from a third party and are used to track website usage.

    4. How do I manage cookies?
    5. You can remove or disable cookies in your browser. Steps for doing so are browser-specific.

3. How we use the information we collect

  • 3.1 Creators/owners

  • We process personal data about you either with your consent or in order to:

    • Fulfill our contractual responsibility to deliver the services to you
    • To pursue legitimate interests of:
      • Improving service experience
      • Developing new products

    In each of the instances where we describe how we use your data in this Privacy Policy, we have identified which of these grounds for processing we are relying upon.

    You have consented to us using certain types of information:

    • Contact Information
    • We use contact information to respond to your inquiries, send you information as part of the service, and send you marketing information (for as long as you do not opt out).

    We process your personal information in the following categories of data for legitimate interests pursued by us, which are described in detail in this Privacy Policy. We have undertaken to ensure that we place clear limitations on each of these uses so that your privacy is respected and only the information necessary to achieve these legitimate aims is used. Our primary goal is to improve upon and make sure our services and messaging are relevant for all our users, while also ensuring that personal information of all users is respected and protected.

    • Cookies, page tags, and web beacons
    • We collect information from page tags and web beacons to allow us to determine website usage and measure the performance or our sites. For more information, read our Cookie Policy.

    • Device data
    • We use device data to troubleshoot problems with our service and to make improvements to it. We also infer your geographic location based on your IP address. For example, we collect device and browser information from you to troubleshoot website functionality issues and to fix bugs.

    • Log data
    • We use log data for different business purposes that include:

      • Monitoring abuse and troubleshooting
      • Tracking preferences and creating new services
      • Fixing bugs and troubleshooting product functionality
    • Referral information
    • We use referral information to track success of integrations and marketing.

    • To manage our services, we use data internally to:
      • Enforce agreements where applicable
      • Prevent illegal activities
      • Screen and prevent abusive activity
    • Legal uses
    • To respond to legal requests or prevent fraud, we may need to disclose any information or data we hold about you. If you receive a subpoena or other legal request, we may need to inspect the data we hold to determine how we respond.

      We collect and use the following data in order to fulfill our contract with you:

      • Your account information
      • We need to use your account data to run your account, provide you with services, bill you for services, provide you with support, and contact you about your service account. We occasionally send you communications of a transactional nature. You cannot opt out of these communications since they are required to provide our service to you.

      • Your profile
      • We process other aspects of your account information for legitimate interests like providing you with a personalized experience.

      You can object to us using your data as described above, but our ability to fully and properly provide our services to you may be affected if you do not want us to collect or use the above data.

  • 3.2. Users

  • We process your personal information in the following categories of data for legitimate interests pursued by us, which are described in detail in this Privacy Policy. We have undertaken to ensure that we place clear limitations on each of these uses so that your privacy is respected and only the information necessary to achieve these legitimate aims is used. Our primary goal is to improve upon and make sure our services and messaging are relevant for all our users, while also ensuring that personal information of all users is respected and protected.

    • Cookies, page tags, and web beacons
    • We collect information from page tags and web beacons to allow us to determine website usage and measure the performance or our sites. For more information, read our Cookie Policy.

    • Device data
    • We use device data to troubleshoot problems with our service and to make improvements to it. We also infer your geographic
      location based on your IP address. For example, we collect device and browser information from you to troubleshoot
      website functionality issues and to fix bugs.

    • Log data
    • We use log data for different business purposes that include:

      • Monitoring abuse and troubleshooting
      • Tracking preferences and creating new services
      • Fixing bugs and troubleshooting product functionality
    • Referral information
    • We use referral information to track success of integrations and marketing.

    • To manage our services, we use data internally to:
      • Enforce agreements where applicable
      • Prevent illegal activities
      • Screen and prevent abusive activity
    • Legal uses
    • To respond to legal requests or prevent fraud, we may need to disclose any information or data we hold about you. If you receive a subpoena or other legal request, we may need to inspect the data we hold to determine how we respond.

      Course/Form responses

      In general, course responses are controlled and managed by the creator. In many cases, the creator is 3C Institute, either alone or in partnership with another institute, organization, or individual. In the instances where 3C Institute is not the creator/owner, 3C Institute is only processing those responses on behalf of the creator/owner.

      Sometimes analysis of this data by computer is necessary in order to provide the creator, either 3C Institute or a collaborator, with information pertinent to the users of the site.

  • 3.3. Visitors

  • We process your personal information in the following categories of data for legitimate interests pursued by us, which are described in detail in this Privacy Policy. We have undertaken to ensure that we place clear limitations on each of these uses so that your privacy is respected and only the information necessary to achieve these legitimate aims is used. Our primary goal is to improve upon and make sure our services and messaging are relevant for all our users, while also ensuring that personal information of all users is respected and protected.

    • Cookies, page tags, and web beacons
    • We collect information from page tags and web beacons to allow us to determine website usage and measure the performance or our sites. For more information, read our Cookie Policy.

    • Device data
    • We use device data to troubleshoot problems with our service and to make improvements to it. We also infer your geographic location based on your IP address. For example, we collect device and browser information from you to troubleshoot website functionality issues and to fix bugs.

    • Log data
    • We use log data for different business purposes that include:

      • Monitoring abuse and troubleshooting
      • Tracking preferences and creating new services
      • Fixing bugs and troubleshooting product functionality
    • Referral information
    • We use referral information to track success of integrations and marketing.

    • To manage our services, we use data internally to:
      • Enforce agreements where applicable
      • Prevent illegal activities
      • Screen and prevent abusive activity
    • Legal uses
    • To respond to legal requests or prevent fraud, we may need to disclose any information or data we hold about you. If you receive a subpoena or other legal request, we may need to inspect the data we hold to determine how we respond.

4. Information we share: Partners and integrations

Any information entered on a site is always available to the creator/owner of the site, either 3C or our partner/collaborator. Partner/collaborator organizations are listed in the footer of a site.

3C Institute does not share your information or data with other third parties outside 3C Institute except in the following limited circumstances where it is necessary to:

  • Meet any applicable law, legal process, or enforceable governmental request.
  • Enforce applicable policies, including investigation of potential violations.
  • Detect, prevent, or otherwise address fraud, security, or technical issues.
  • Protect against harm to the rights, property, or safety of our users, the public, or to 3C Institute as required or permitted by law.

5. Cookies

We and our partners use cookies and similar technologies on our websites. For more information, read our Cookie Policy.

We use certain cookies to deliver and optimize our services. Cookies are small bits of data we store on the device you use to access our services so we can recognize repeat users. Each cookie expires after a certain period of time, depending on what the cookie is used for. We use cookies for:

  • Gathering metrics
  • For example, we collect how long users spend on questions, number of clicks, skipped sections, etc.

  • Security
  • We use cookies to authenticate your identity and confirm whether you are currently logged in.

  • Improving services
  • We use cookies to measure usage and track referral data. This information helps us develop and improve our services as well as optimize the content we display to you.

  • Google Analytics
  • In addition to the above, we have implemented on our websites and other services certain Google Analytics features that support user tracking. If you do not wish to participate in Google Analytics, you may also download the Google Analytics opt-out browser add-on.

If you choose, you can remove or disable cookies via your browser settings.

6. Data retention

If you hold an account with 3C Institute, we do not automatically delete the data in your account—you are responsible for and control the time periods for which you retain this data. If you need information removed, please contact support@3cisd.com for sites owned by 3C.

7. Safety of minors

Some of our services are intended for and are used by minors. “Minors” are individuals under the age of 13 (or under a higher age if mandated by the laws of the state in which they reside). 3C Institute is committed to protecting the privacy of minors who use our services. In addition to this general Privacy Policy, please see our Children’s Privacy Policy that is in accordance with the U.S. Children’s Online Privacy Protection Act (COPPA).

8. Changes

We make changes to this Privacy Policy from time to time. In circumstances where a change will materially change the way in which we collect or use your personal information or data, we will send a notice of this change to all or our account holders.

9. Who is my data controller?

ll response data at an individual level is controlled by the creator/owner of the site. 3C Institute can be a data controller of data about users only in the limited ways described above.

10. Your rights

You are entitled to the following legal rights:

  • Data access rights
  • Right to restrict processing
  • Right of rectification
  • Right to erasure (right to be forgotten)
  • Right to object to processing
  • Right to withdraw consent
  • Data portability rights

Some of these rights may be subject to some exceptions or limitations. We will respond to your requests to exercise these rights within a reasonable time (and in all cases within 30 days of receiving a request).

11. Exercising your rights

Our contact information for privacy inquires:

3C Institute
4364 S. Alston Ave., Suite 300
Durham, NC 27713
United States
support@3cisd.com

Complaints

If you are resident in the European Union and you are dissatisfied with how we have managed a complaint you have submitted to us, you are entitled to contact your local data protection supervisory authority.

Children’s Privacy Policy

  1. What is collected
    1. The Children’s Online Privacy Protection Act (COPPA) imposes certain requirements on operators of websites or online services directed to children under 13 and on operators of other websites or online services that have actual knowledge that they are collecting personal information online from children under 13. 3C Institute practices are compliant with the guidelines provided by the Federal Trade Commission to date. Specifically:
      1. 3C Institute will never knowingly request personally identifiable information from anyone under the age of 13 without parental or educator consent.
      2. 3C Institute does not share personally identifiable information from anyone under the age of 18 without prior consent.
    2. Content generated by a child
      1. Registration
      2. Children are not allowed to register directly with any 3C Institute site. All registrations must be made by a parent, guardian, or other qualified entity (such as a school).

      3. E-mail contact
      4. 3C Institute never contacts children directly. All e-mails are sent to the parent or guardian.

      5. Persistent identifiers
      6. When children interact with us, certain information may automatically be collected, both to make our sites and applications more interesting and useful to children and for various purposes related to our business. Examples include the type of computer operating system, the child’s IP address or mobile device identifier, the web browser, the frequency with which the child visits various parts of our sites or applications, and information regarding the online or mobile service provider. This information is collected using technologies such as cookies, Flash cookies, web beacons, and other unique identifiers.

  2. How data is shared
  3. We only share data with parents or teachers. We only disclose personal information if permitted and/or required by law.

  4. Parental controls
  5. At any time, parents can refuse to permit us to collect further personal information from their children in association with a particular account, and can request that we delete from our records the personal information we have collected in connection with the account.

  6. What permissions are needed in order for teachers to allow students to use 3C Institute student accounts?
    1. Teachers must work with their administrator to determine if they already have proper permission to allow their students to use 3C Institute sites in the classroom.
    2. The Children’s Online Privacy Protection Act (COPPA) protects the online privacy of children under the age of 13 and requires 3C Institute to obtain parental consent or notice (as appropriate) prior to the collection, use, and disclosure of that child’s personal information. 3C Institute requires that schools obtain parental consent if they set up student accounts on behalf of their students and allow students under the age of 13 to access student accounts in the classroom to use features. 3C obtains parental consent directly from a child’s parent if the parent (and not the teacher) sets up their child’s account, or if a student creates his or her own account on 3C sites.
    3. In some cases, teachers may obtain parental consent in what is commonly referred to as “school consent” under COPPA, where teachers have certified that they have directly received parent consent for their child to use 3C Institute sites for education purposes at the school or may choose to act as the agent of the parent and consent on their behalf.
  7. Contact

    3C Institute
    4364 S. Alston Ave., Suite 300
    Durham, NC 27713
    United States
    support@3cisd.com

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